Compliments and Complaints
When things go well or could be improved.
We appreciate hearing when we have provided good service or when our advice has made you happy. Please feel free to share a compliment with the CBA Apotheek team.
In the KNMP leaflet 'Complaints about your pharmacy' you can read what you can do if you are dissatisfied or have a complaint. The pharmacist at CBA Pharmacy is happy to help resolve your complaint.
When you have a complaint
Sometimes things may go wrong, and we would like to resolve this together with you. Below you can read how we prefer to handle this:
Always discuss your complaint with the pharmacist and/or pharmacy assistant at CBA Apotheek. This also applies if the complaint concerns a staff member. If we are not aware that you are dissatisfied, we cannot attempt to resolve the issue.
Do you have a complaint about CBA Apotheek? You can take action: talk to the pharmacist. CBA Apotheek has a complaints registration system. When a complaint is reported, the pharmacist or pharmacy assistant will complete a digital complaint form and handle the matter appropriately. You will of course receive feedback about the outcome.
Please do not wait too long to file a complaint. The longer you wait, the harder it becomes to determine exactly what happened.
If we cannot resolve the issue together, you can read more about the national complaints and disputes procedure for public pharmacies . The full text of the complaints procedure for public pharmacies can be downloaded here .